Tech Mahindra – Walk-in Drive for Customer Support (Email/Chat Process) – Noida (Sector 64)
About Tech Mahindra
Tech Mahindra is a leading global IT and business process outsourcing (BPO) company, providing cutting-edge digital transformation and technology solutions to clients worldwide. A part of the $21 billion Mahindra Group, Tech Mahindra was established in 1986 and has since grown into one of the top IT service providers in India and globally. The company has a presence in 90+ countries, serving industries such as telecommunications, healthcare, banking, retail, logistics, and manufacturing.
With a workforce of over 150,000 employees, Tech Mahindra is known for its customer-centric approach, innovative solutions, and high-quality service delivery. The company’s Business Process Services (BPS) division specializes in customer experience management (CXM), back-office services, and process automation, ensuring seamless operations for clients across various domains.
Job Opening: Customer Support Associate (Email/Chat Process) – Walk-In Interviews
Tech Mahindra is hiring both freshers and experienced candidates for the role of Customer Support Associate (Email/Chat Process) at their Noida Sector 64 office. If you have strong communication skills, a customer-focused approach, and the ability to resolve customer queries via chat and email, this is an excellent opportunity for you to join a top IT/BPO company and build a successful career.
Job Details:
- Job Title: Customer Support Associate (Email/Chat Process)
- Company: Tech Mahindra
- Experience Required: 0 – 4 years
- Salary Range: ₹1.5 – ₹3 LPA (Lacs Per Annum)
- Location: Noida, Ghaziabad, Delhi/NCR
- Number of Openings: 250
- Applicants So Far: 385
- Employment Type: Full-time, Permanent
- Industry: BPM / BPO
- Department: Customer Success, Service & Operations
- Role Category: Non-Voice Process
Table of Contents
Job Responsibilities:
- Handle customer inquiries and complaints via email and chat.
- Provide accurate and efficient resolutions to customer queries.
- Maintain a high level of customer satisfaction by delivering professional responses.
- Document and log customer interactions in the company’s CRM system.
- Follow the company’s standard operating procedures (SOPs) for customer support.
- Work as part of a collaborative team to ensure seamless support operations.
Job Requirements:
- Freshers and experienced candidates are welcome to apply.
- Excellent written communication skills in English & Hindi.
- Ability to understand customer queries and provide logical solutions.
- Must be comfortable with typing-based customer interaction (email/chat support).
- Strong problem-solving and analytical thinking skills.
- Ability to handle multiple chat conversations simultaneously.
- Basic computer proficiency and familiarity with customer support software.
Mode of Work & Work Schedule:
- Work from Office (Noida, Sector 64)
- 6-day work schedule with 1 rotational week off
Shift Timings:
- 24/7 rotational shifts (Candidates must be flexible with shifts).
- One-way cab facility available for employees working in odd-hour shifts.
Salary & Benefits:
- Salary Package: ₹1.90 LPA – ₹3 LPA
- Provident Fund (PF) & Employee State Insurance (ESI) benefits
- Performance-based incentives and career growth opportunities
- Paid training program for new hires
- Travel allowance for night shifts
- Employee engagement programs and rewards
Walk-In Interview Details:
Walk-In Date & Time:
🗓 5th March – 14th March 2024
⏰ 9:30 AM – 4:00 PM
Walk-In Venue:
📍 Tech Mahindra, A6, Sector 64, Noida (Opposite Sahara Chowk, Nearest Metro – Sector 62)
How to Apply?
Interested candidates can walk in directly for the interview at the above-mentioned address or send their updated resumes via email.
📞 Contact HR for Interview Scheduling:
- Anupam Pandey: 7011087542
- Diya Rawat: 8448603147
- Ankit: 9718316448
📧 Email ID for Resume Submission: NK00832876@techmahindra.com
Interview Process:
The hiring process at Tech Mahindra is simple and quick. It consists of the following stages:
1️⃣ HR Screening Round – Basic introduction and profile verification
2️⃣ Typing Test – Candidates need to type 30 words per minute (90% accuracy)
3️⃣ Operations Round – Evaluates customer handling skills and problem-solving abilities
4️⃣ Client Round – Final interview with the client for role confirmation
Educational Qualifications:
- Higher Secondary Certificate (HSC) / 12th Pass or Graduate in any stream can apply.
- Graduation is not mandatory.
Key Skills Required:
To excel in this role, candidates should have the following skills:
✔ Excellent Customer Handling Skills
✔ Email & Chat Process Experience
✔ Problem-Solving Ability
✔ Inbound Process Knowledge
✔ Non-Voice Process & Backend Operations
✔ Strong Typing Skills & Written Communication
✔ Basic Computer & CRM Software Knowledge
Also Check These:
Tech Mahindra is Hiring for Customer Support Executive (Chat Process) – Apply Now!
Mega Walk-In Drive for MIS Role in Recruitment – Tech Mahindra, Noida
Bulk Hiring for Hindi Profile /Salary Offered: ₹50,000 – ₹1,00,000
About Tech Mahindra – Company Profile
Tech Mahindra is a leading multinational IT services and BPO company, known for delivering next-generation digital solutions to clients across various industries. The company specializes in:
✔ Business Process Outsourcing (BPO)
✔ Customer Experience Management (CXM)
✔ IT & Digital Transformation
✔ Telecom & Network Solutions
✔ Cybersecurity & Data Analytics
Key Facts About Tech Mahindra:
- Founded: 1986
- Headquarters: Pune, India
- Registered Office: Mumbai, India
- Global Presence: Operations in 90+ countries
- Workforce: 150,000+ employees worldwide
- Revenue: Over $6 billion annually
- Clients: Fortune 500 companies across industries like Healthcare, Banking, Retail, and Telecom
Tech Mahindra Business Services (BPS Division)
Tech Mahindra Business Services, a subsidiary of Tech Mahindra, focuses on BPO and digital customer experience solutions. It provides back-office services, AI-driven automation, and multi-channel customer support across industries like:
✔ Telecom & Media
✔ Banking & Financial Services
✔ Healthcare & Life Sciences
✔ Retail & Consumer Goods
✔ Manufacturing & Logistics
Tech Mahindra’s BPS division has helped global clients optimize operations, improve customer satisfaction, and increase efficiency.
Why Join Tech Mahindra?
1️⃣ Global Work Exposure – Work with international clients and top companies.
2️⃣ Fast Career Growth – Clear promotion pathways and salary hikes.
3️⃣ Skill Development – Free training & learning programs.
4️⃣ Job Stability & Security – Full-time permanent roles with benefits.
5️⃣ Work-Life Balance – Rotational shifts with weekend off flexibility.
Conclusion
If you are looking for a stable and rewarding career in customer support, this Customer Support Associate (Email/Chat Process) role at Tech Mahindra is an excellent opportunity!
With competitive salaries, career growth opportunities, and a supportive work environment, Tech Mahindra is one of the best IT and BPO companies to work for in India.
📌 Apply today! Don’t miss this opportunity to work with a top global IT/BPO company. 🚀
📞 Contact HR Now for Interview Scheduling:
📞 Anupam Pandey – 7011087542