Bulk Hiring for International BPO | Graduates | Undergraduates | Freshers | Salary 5 LPA
Company: Impac
Location: Noida, Gurugram, Delhi / NCR
Posted: 6 days ago
Openings: 1
Applicants: 449
Table of Contents
Job Description
Impac Services is currently looking to hire for international BPO positions for US and UK brands. We are seeking candidates who have excellent communication skills, both oral and written, to join our growing team. The role is open to both graduates and undergraduates with a minimum of 6 months of experience, though freshers are also encouraged to apply.
Salary and Benefits
- Salary: Up to 5 LPA (with performance-based incentives)
- Work Schedule: 5 days a week with 2 days off
- Location: Gurgaon/Noida
Job Role and Requirements
The positions available are in the Customer Service domain, specifically in roles involving inbound and outbound calls, customer support, and up-selling. Candidates will be working in US and UK shifts and will be expected to handle customer queries related to different processes, including travel, banking, and other international voice processes.
Key qualifications and skills for this position include:
- Customer Support
- Excellent Communication Skills
- Customer Service
- International Voice Process
- Blended Process
- Travel Process
- US Process
- Inbound Process
- Up-selling
- Semi-Tech Voice Process
Candidates should be capable of handling high call volumes, offering solutions to customers’ queries, and maintaining high levels of customer satisfaction.
How to Apply
If you’re interested in applying for this position, you can register or log in to the company’s job portal. For more information or queries, you can contact Nurul at 8588840205.
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About Impac Services
Impac Services is a global outsourcing company offering Business Process Outsourcing (BPO) and IT solutions across various sectors. As an organization, Impac Services strives to provide innovative customer solutions through tailored approaches that meet the needs of businesses and clients worldwide. Established in the competitive BPO industry, Impac Services has grown into a prominent player, delivering high-quality services to clients in industries such as finance, healthcare, telecommunications, and retail.
The company has built a reputation for providing value-driven solutions, supporting clients in improving their customer engagement, operational efficiency, and overall business growth. This focus on delivering exceptional service has led Impac Services to establish long-term relationships with a diverse range of organizations, especially those in need of outsourced customer service and support functions.
Core Services Offered by Impac Services
Impac Services offers a range of services designed to meet the needs of its clients in the BPO industry. These include:
- Customer Service and Support: One of the core areas where Impac Services excels is in customer service. The company manages both inbound and outbound calls for various clients across different time zones, focusing on providing exceptional customer experiences. Whether handling routine inquiries or managing complex issues, Impac Services’ customer support representatives are trained to maintain professionalism and quality in every interaction.
- Tech Support: Impac Services offers semi-technical support in addition to customer service, where agents are trained to assist with more complex product or service-related technical issues, such as troubleshooting software or hardware problems for customers.
- Sales and Up-selling: Another key offering from Impac Services is sales-related services, including up-selling to existing customers. This process focuses on generating additional revenue for businesses by offering relevant products or services to existing customers based on their previous purchases or interests.
- Travel and Banking Process: The company provides specialized services for travel and banking-related processes, including bookings, account management, and customer inquiries, for clients in the travel and finance sectors.
- Multilingual Services: Impac Services offers multilingual support in key international markets, allowing businesses to reach a wider global audience and cater to diverse customer bases. This is especially beneficial for multinational companies with customers from different parts of the world.
Industry Focus
Impac Services has developed a specialized approach to BPO services across multiple industries. Some of the key sectors it serves include:
- Telecommunications: Impac Services works with telecommunications companies to manage customer calls, help with billing issues, provide technical support, and assist with service-related inquiries.
- Retail: In the retail industry, Impac Services helps businesses by managing customer support for order processing, returns, exchanges, and general product inquiries.
- Healthcare: For the healthcare industry, Impac Services provides services such as appointment scheduling, insurance claims assistance, and customer queries regarding medical services.
- Finance and Banking: Impac Services has a strong presence in the finance and banking sectors, where they manage credit card inquiries, account information, and loan assistance for customers.
- Travel: The company also offers customer support to the travel industry, including travel booking assistance, flight and hotel inquiries, and travel cancellations.
Global Presence and Infrastructure
Impac Services has a presence across several countries, including India, with operations in cities like Noida, Gurgaon, and other major hubs. The company’s infrastructure is designed to support global clients by offering round-the-clock services in different time zones. Additionally, the firm invests in state-of-the-art technology to manage high volumes of customer interactions efficiently and securely.
The company’s offices are equipped with modern systems to ensure that their agents can deliver services with high precision, speed, and customer satisfaction. With a workforce that includes both technical and non-technical personnel, Impac Services is capable of managing a wide array of customer support, sales, and service processes.
Employee Culture and Work Environment
Impac Services fosters a positive and inclusive work culture where employees are encouraged to grow and learn. The company offers opportunities for skill development through various training programs and workshops that focus on enhancing employee performance and increasing productivity. For those seeking career advancement, Impac Services also provides various internal mobility opportunities.
The company promotes a balanced work environment by offering flexible working hours, a competitive salary, and benefits like health insurance and performance-based incentives. This focus on employee well-being and satisfaction has contributed to a high level of employee retention and a collaborative, motivated workforce.
Career Opportunities at Impac Services
Impac Services regularly hires fresh talent, especially in the customer service, technical support, and sales roles. Whether you’re a graduate, an undergraduate, or someone with prior work experience, there are opportunities for career progression within the organization.
The company’s commitment to providing ample career growth opportunities is evident in their bulk hiring campaigns, where they actively seek to expand their workforce by bringing in individuals from diverse backgrounds. Impac Services believes in investing in the future of its employees, offering them the tools and resources needed to succeed and build a lasting career within the company.
Significant strides in the BPO industry
Impac Services continues to make significant strides in the BPO industry by providing innovative, customer-centric solutions. With its wide range of services across various sectors and its focus on employee development, the company is well-positioned for future growth. Whether you’re a fresh graduate or an experienced professional, Impac Services offers diverse and rewarding career opportunities. As a trusted outsourcing partner for numerous global companies, Impac Services remains committed to delivering excellence in every interaction with customers and clients alike.