Chat Support Executive
Job Title: Chat Support Executive
Company: Tech Mahindra
Reviews: 3.5/5 (Based on 35,252 Reviews)
Experience Required: 0 – 5 years
Salary Range: ₹1.75 LPA – ₹2.75 LPA
Job Location: Noida, Ghaziabad, Delhi/NCR
Openings: 200
Applicants: 1527
Table of Contents
Job Overview:
Tech Mahindra is currently seeking dynamic and enthusiastic individuals for the role of Chat Support Executive. This position is open to both freshers and experienced professionals. As a Chat Support Executive, you will be responsible for handling customer queries and providing prompt resolutions via chat. The role requires excellent communication skills in both English and Hindi.
Job Description
Job Designation: Customer Support Associate (Chat and Voice Process)
Job Responsibilities:
- Address and resolve customer queries through chat communication.
- Ensure high levels of customer satisfaction by providing appropriate solutions.
- Work collaboratively with team members to enhance customer service experience.
- Maintain accurate records of customer interactions and transactions.
- Follow company guidelines to meet service-level agreements (SLAs) and quality standards.
Work Location: Noida
Work Model: 100% Work from Office
Eligibility Criteria
- Strong communication skills in English and Hindi.
- Open to graduates, undergraduates, freshers, and experienced candidates.
- Willingness to work in a 6-day work environment with 1 rotational week off.
- Flexible to work in 24×7 shifts, including night shifts as per business requirements.
- Immediate joiners preferred.
Salary and Benefits
- Salary Package: ₹1.90 LPA – ₹3 LPA
- Provident Fund (PF) & Employee State Insurance (ESIC) included.
How to Apply?
Interested candidates are encouraged to apply and attend an in-person interview at the provided location.
Contact Persons for Direct Applications:
- HarmanPreet – 8750763379
- Mohini – 8448716839
- Prateeksha – 9068094671
- Himanshi – 7983513155
Interview Venue:
Tech Mahindra, A-8 Knowledge Boulevard, 1st Floor, Near IMS College, Nearest Metro Station – Noida Electronic City.
Job Role & Industry Details
- Role: Chat Support Executive
- Industry: BPM/BPO
- Department: Customer Success, Service & Operations
- Employment Type: Full-time, Permanent
- Role Category: Non-Voice Process
Required Key Skills
- Chat Process
- Blended Process (Chat & Voice)
- BPO Inbound Process
- Non-Voice Process
- Customer Support & Handling
- Communication Skills
- Email Process
- Domestic Process Support
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About Tech Mahindra
Tech Mahindra is a leading multinational technology company that specializes in IT services and Business Process Outsourcing (BPO). It is a part of the Mahindra Group, a globally recognized conglomerate with business operations spanning multiple industries. Tech Mahindra provides innovative digital solutions to a wide range of sectors, including Telecommunications, Banking & Financial Services, Retail, Healthcare, Manufacturing, and more.
Company Overview
Tech Mahindra was founded in 1986 and has since evolved into a $4.9 billion enterprise. The company employs over 131,500 professionals across 90+ countries, serving a vast portfolio of 946 global customers, including several Fortune 500 companies.
Tech Mahindra’s Business Process Services (BPS) division, also known as Tech Mahindra Business Services, focuses on delivering next-generation digital customer experience solutions and back-office services across various industries. With its customer-centric approach, Tech Mahindra has gained a reputation for delivering high-quality business process outsourcing solutions.
Tech Mahindra’s Industry Expertise
Tech Mahindra’s BPO services are designed to enhance customer experience, operational efficiency, and business performance. The company’s expertise covers multiple industries, including:
- Communication, Media & Entertainment – Digital transformation and enhanced customer engagement solutions.
- Retail & Consumer Packaged Goods (CPG) – Improving customer journeys and streamlining supply chain operations.
- Healthcare & Life Sciences – Advanced healthcare management solutions with a patient-first approach.
- Banking & Financial Services (BFSI) – Fraud detection, risk management, and seamless banking solutions.
- Transportation, Hospitality & Logistics – AI-driven optimization for supply chains and customer experience.
- Manufacturing & Utilities – Digitalization of industrial processes for efficiency and sustainability.
Why Work at Tech Mahindra?
- Career Growth Opportunities: Tech Mahindra provides extensive learning and upskilling programs to support career advancement.
- Global Exposure: Employees get to work with international clients and global projects.
- Innovation-Driven Culture: A strong emphasis on AI, automation, and digital transformation.
- Employee Benefits: Competitive salary packages, employee wellness programs, PF & ESIC benefits.
- Diverse Work Environment: Tech Mahindra fosters an inclusive and collaborative workplace that values employee contributions.
Tech Mahindra’s Commitment to Innovation & Excellence
As a forward-thinking company, Tech Mahindra has embraced cutting-edge technologies such as Artificial Intelligence (AI), Machine Learning (ML), Blockchain, Cloud Computing, and Data Analytics to drive efficiency and enhance business operations. The company has also actively invested in sustainability initiatives, promoting eco-friendly and energy-efficient business practices.
Conclusion
Joining Tech Mahindra as a Chat Support Executive presents a fantastic opportunity for individuals looking to build a career in customer service and the BPO industry. With competitive salary packages, career growth prospects, and a reputable global presence, Tech Mahindra stands out as a top employer in the tech and BPO sector. If you have strong communication skills, a customer-first attitude, and the ability to thrive in a fast-paced environment, this role is perfect for you.
Don’t miss the chance to be a part of a globally recognized IT and BPO leader—apply today and take the next step in your career with Tech Mahindra!