Tech Mahindra is Hiring for Chat Process
Company Overview: About Tech Mahindra
Tech Mahindra is a leading multinational IT services and consulting company, recognized globally for its expertise in digital transformation, IT solutions, business process outsourcing (BPO), and consulting services. A part of the $21 billion Mahindra Group, Tech Mahindra was founded in 1986 as a joint venture between BT Group (British Telecom) and Mahindra & Mahindra. Today, the company operates in over 90+ countries, serving a diverse clientele across industries like telecommunications, banking, healthcare, retail, and manufacturing.
Job Opening: Customer Support Executive (Chat Process) – Tech Mahindra
Tech Mahindra is hiring freshers and experienced professionals for the role of Customer Support Executive (Chat Process). This is a great opportunity for individuals looking to start their career in a leading IT/BPO company. If you have strong communication skills, problem-solving abilities, and a customer-centric approach, this role is perfect for you!
Job Details:
- Job Title: Customer Support Executive (Chat Process)
- Company: Tech Mahindra
- Experience Required: 0 – 2 years
- Salary Range: ₹1.75 – ₹2 LPA (Lacs Per Annum)
- Location: Noida (NSEZ), Ghaziabad, Delhi/NCR
- Number of Openings: 50
- Applicants So Far: 2413
- Employment Type: Full-time, Permanent
- Industry: BPM / BPO
- Department: Customer Success, Service & Operations
- Role Category: Non-Voice Process
Table of Contents
Job Responsibilities:
- Handle customer queries via chat and provide prompt resolutions.
- Assist customers with e-commerce-related queries and situational concerns.
- Provide accurate responses and ensure a high level of customer satisfaction.
- Work in a blended process, including chat support and backend operations.
- Follow company policies and standard operating procedures for customer handling.
Job Requirements:
- Freshers are welcome to apply!
- Minimum 6 months experience in customer service is preferred.
- Strong communication skills (both written and verbal).
- Logical thinking ability and problem-solving mindset.
- Ability to handle multiple chat conversations simultaneously.
- Basic computer skills and familiarity with CRM tools.
Mode of Work:
- Work from Office (Noida NSEZ, Sector 81)
- 6-day work schedule with one rotational weekly off
Shift Timings:
- For Males: Rotational shifts (24/7 availability)
- For Females: Rotational shifts between 7 AM to 8 PM
Training Details:
- Training Duration: 15-17 days
- Training Timings:
- Morning Shift: 7 AM to 4 PM
- Evening Shift: 4 PM to 1 AM
- Cab Facility: Available for odd-hour shifts during training.
- Travel Allowance: Provided for employees working in odd-hour shifts.
Interview Process:
The hiring process at Tech Mahindra involves multiple stages to assess the candidate’s skills, communication abilities, and problem-solving approach.
1️⃣ HR Round – Basic interaction and screening
2️⃣ Typing Test – Candidate must type at least 30 words per minute (with 90% accuracy) in 5 minutes
3️⃣ Operations Round – Assessment of customer handling skills and logical reasoning
4️⃣ PMAPS Assessment – Online test to evaluate cognitive skills
5️⃣ Client Round – Final interview with the client before selection
Education Qualifications:
- Candidates with Higher Secondary Certificate (HSC) or Graduate degrees can apply.
- Graduation is not mandatory.
Key Skills Required:
The following skills are preferred and will increase your chances of securing the role:
✔ Customer Handling & Problem-Solving
✔ Inbound Process Experience
✔ Blended Process Knowledge
✔ Customer Service & Query Resolution
✔ Non-Voice Process (Chat Support, Email Handling, Backend Operations)
✔ Domestic Process Understanding
Office & Interview Location:
📍 Tech Mahindra, NSEZ, Sector 81, Noida
How to Apply?
Candidates who are interested in this opportunity can directly contact the HR team for interview scheduling:
📞 HR Contact – Sumana Bhattacharya: +91 7074931295
📧 Email: sb702712@techmahindra.com
Also Check These:
Urgent Hiring for Freshers in Chat Process – Customer Support Associate (CSA) at Tech Mahindra
Customer Support | Urgent Hiring | Voice Process | Noida | Tech Mahindra
Digital Marketing Executive Job at Wit Source Technology Private Limited
About Tech Mahindra – Company Profile
Tech Mahindra is one of the largest IT and BPO service providers in India. It is known for delivering innovative digital solutions to clients worldwide.
Company Facts & Figures:
- Founded: 1986
- Headquarters: Pune, India
- Registered Office: Mumbai, India
- Global Presence: Over 90 countries
- Workforce: 150,000+ employees
- Revenue: Over $6 billion annually
- Industry: IT Services, Consulting, BPO, and Digital Transformation
- Clients: Fortune 500 companies across Telecom, Healthcare, Banking, Retail, and more
Services Offered:
Tech Mahindra provides a wide range of services, including:
✔ IT Services & Digital Consulting
✔ Cloud Computing & AI Solutions
✔ Cybersecurity & Data Analytics
✔ Business Process Outsourcing (BPO)
✔ Customer Experience Management (CXM)
✔ Telecom & Network Solutions
As a company focused on innovation and technology, Tech Mahindra has been recognized by Forbes, Gartner, and IDC for its excellence in IT and business services.
Why Work at Tech Mahindra?
1️⃣ Career Growth: Clear paths for promotions and salary increments
2️⃣ Learning & Development: Industry-specific training and upskilling opportunities
3️⃣ Work Culture: Diverse and inclusive environment with a focus on employee well-being
4️⃣ Benefits & Perks: Incentives, allowances, cab facilities, and performance-based rewards
5️⃣ Job Stability: Permanent roles with opportunities to work with global clients
Conclusion
If you are a fresher or an experienced professional looking for a stable career in customer support, Tech Mahindra is the perfect place to begin or grow your journey. This Customer Support Executive (Chat Process) role offers competitive salaries, growth opportunities, and a dynamic work environment.
With a reputation for delivering exceptional services and fostering employee development, Tech Mahindra is one of the best IT/BPO companies to work for in India.
📌 Apply today! Don’t miss this opportunity to work with a leading global IT and BPO company. 🚀
📞 Contact HR Sumana Bhattacharya now for interview scheduling: +91 7074931295
Why Join Tech Mahindra?
✔ Global Presence: Offices in 90+ countries and clients worldwide
✔ Fast Career Growth: Opportunities for promotions and skill development
✔ Diverse Work Culture: Work with professionals from different backgrounds
✔ Competitive Salary & Benefits: Includes cab facilities, incentives, and allowances
✔ Learning & Development: Training programs to enhance professional skills
With a workforce of over 150,000 employees, Tech Mahindra is a great place to work for those looking to build a long-term career in the IT and BPO sector.