Hiring for Technical Support – Domestic Process
Company: iEnergizer
Location: Noida, India
Salary: Up to 25,000 INR CTC per month
Employment Type: Full-Time, Permanent
Experience: 1 – 3 years
Education Requirement: Minimum Graduate (B.Tech/BE, BCA, BSC, or 12+3 Years Diploma)
Job Description
iEnergizer is seeking dynamic, enthusiastic, and customer-focused individuals to join its technical support team as Inbound Customer Support Executives. This role requires handling inbound customer calls professionally and resolving technical queries efficiently to ensure customer satisfaction.
Table of Contents
Responsibilities
- Handle inbound customer calls with professionalism and empathy.
- Provide effective solutions to technical and service-related queries.
- Respond to inquiries regarding products, services, and general company information.
- Troubleshoot and resolve customer complaints efficiently.
- Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.
- Escalate complex issues to the relevant department for further resolution when necessary.
- Keep accurate records of customer interactions and transactions in the system.
Required Skills & Qualifications
- Educational Background: Graduate in any discipline (B.Tech/BE, BCA, BSc, or Diploma equivalent preferred).
- Experience: 1-3 years of experience in customer service, call center, or a technical support role (preferred but not mandatory).
- Communication Skills: Excellent verbal and written communication skills in English.
- Technical Skills: Basic understanding of technology, troubleshooting techniques, and customer service software.
- Problem-Solving Abilities: Strong analytical and problem-solving skills to effectively handle customer queries.
- Time Management: Ability to multitask, prioritize tasks, and manage workload efficiently.
- Flexibility: Willingness to work in a fast-paced environment and rotational shifts if required.
Benefits & Perks
- Competitive Salary: Earn up to 25,000 INR per month, along with attractive incentives.
- Professional Growth: Career advancement opportunities within iEnergizer.
- Comprehensive Training: Receive training to enhance technical knowledge and customer service skills.
- Healthy Work-Life Balance: 5-day work schedule to maintain a balanced professional and personal life.
- Supportive Work Environment: Work with a friendly and professional team committed to providing excellent customer service.
- Job Stability: Secure long-term employment with a reputed BPO firm.
Why Join iEnergizer?
iEnergizer is not just a workplace but a career hub for those who want to grow in the field of customer service and technical support. By joining our team, you will:
- Work in a dynamic and supportive environment.
- Gain valuable industry experience in the BPO and customer support domain.
- Develop your problem-solving and communication skills.
- Have opportunities to advance within the company.
How to Apply?
If you are interested in applying for this exciting opportunity, follow the details below:
Reach Out To:
Contact Person: Shivam Upadhyay
Phone Number: 8447354810
Office Address: iEnergizer, Noida Sector 60, Nearest Metro Station – Sector 59
(Please carry your updated CV and Aadhar Card when coming for the interview.)
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Job Details at a Glance
- Role: Voice / Blended (Technical Support)
- Industry Type: BPM / BPO
- Department: Customer Success, Service & Operations
- Employment Type: Full-Time, Permanent
- Role Category: Voice / Blended
- Education Requirements: BCA, BSc, Diploma, B.Tech/BE (Any Specialization)
Join iEnergizer today and be a part of a thriving company that values its employees and prioritizes customer satisfaction. Apply now and take your career to new heights!
About iEnergizer
iEnergizer is a leading global business process outsourcing (BPO) company, specializing in customer management, back-office support, and technology solutions. Established with the vision of delivering innovative and efficient business solutions, iEnergizer operates across various industries, including telecom, healthcare, banking, finance, gaming, and more.
With a strong presence in India and a growing international footprint, iEnergizer is known for its customer-centric approach, cutting-edge technology, and a highly skilled workforce. The company prides itself on fostering a positive work environment and offering career growth opportunities for its employees.