Tech Mahindra – Hiring for Customer Care Executive (CCE) Role
About Tech Mahindra
Tech Mahindra is a leading global IT services and business process outsourcing (BPO) company that specializes in delivering innovative digital transformation and technology-driven solutions. It is a subsidiary of the Mahindra Group, one of India’s most prestigious multinational conglomerates.
Founded in 1986, Tech Mahindra has grown exponentially, employing over 150,000 professionals in 90+ countries. The company is known for providing cutting-edge IT consulting, customer experience management (CXM), and technical support services to some of the world’s top businesses, including Fortune 500 companies.
With expertise spanning across industries such as telecommunications, banking, healthcare, retail, logistics, and manufacturing, Tech Mahindra is a leader in business process services (BPS), artificial intelligence, and automation. The company’s mission is to drive digital transformation through next-gen technologies, process optimization, and customer-focused solutions.
The Tech Mahindra Business Process Services (BPS) division focuses on enhancing customer experiences, operational efficiencies, and cost optimization for businesses worldwide. By leveraging AI, automation, and data analytics, Tech Mahindra ensures seamless, high-quality service delivery across multiple customer touchpoints.
Job Opening: Customer Care Executive (CCE) – International Process (Work from Office, Noida NSEZ)
Tech Mahindra is hiring Customer Care Executives (CCE) for its International Voice Process at its Noida (NSEZ) office. If you have strong communication skills, prior experience in customer support, and the ability to handle inbound calls for international clients, this is a great opportunity to join a leading IT/BPO company and build a successful career in customer service.
Job Details:
- Job Title: Customer Care Executive (CCE) – International Voice Process
- Company: Tech Mahindra
- Experience Required: 1 – 6 years
- Salary Range: ₹3.75 LPA – ₹5 LPA
- Location: Noida (NSEZ)
- Employment Type: Full-time, Permanent
- Industry: BPM / BPO
- Department: Customer Success, Service & Operations
- Role Category: Voice / Blended Process
- Number of Openings: 20
- Applicants So Far: 128
Table of Contents
Job Responsibilities:
- Handle inbound customer queries via voice calls from international clients.
- Assist customers with billing-related concerns, service issues, and account management.
- Identify customer needs and provide appropriate solutions to enhance customer satisfaction.
- Adhere to communication protocols, company policies, and quality standards.
- Maintain accurate records of customer interactions and issue resolutions.
- Work in a fast-paced environment, managing multiple customer interactions efficiently.
- Escalate complex issues to senior teams when required while ensuring a smooth customer experience.
- Ensure customer data confidentiality and comply with company regulations.
Job Requirements:
- Minimum of 6 months of experience in international customer support (US/UK process preferred).
- Excellent English communication skills (both verbal & written).
- Ability to handle customer queries professionally and efficiently over the phone.
- Strong problem-solving skills and attention to detail.
- Comfortable working in rotational shifts, including night shifts.
- Basic knowledge of telecom, billing, or technical support (preferred but not mandatory).
- Ability to multi-task and maintain accuracy in customer interactions.
Work Mode & Shift Details:
- Work from Office (Noida, NSEZ)
- 5-day work schedule with 2 rotational week-offs
- Rotational shifts (24/7 environment) – Flexibility required
Shift Timings:
- Candidates must be comfortable working in rotational shifts, including night shifts.
- Both-side cab facility available as per hiring zone.
Salary & Benefits:
- Salary Package: ₹3.75 LPA – ₹5 LPA
- Performance-based incentives and loyalty bonuses for top performers.
- Provident Fund (PF) & Employee State Insurance (ESI) benefits.
- Lucrative incentives for meeting or exceeding performance targets.
- Travel allowances & night shift allowances.
- Comprehensive training program for new hires.
- Opportunities for internal promotions and career growth.
How to Apply?
Interested candidates can send their updated resumes to the given email ID or directly contact the hiring team via WhatsApp.
📧 Email ID for Resume Submission:
aditya.choudhary1@techmahindra.com
📞 HR Contact Details (WhatsApp Only):
- Aditya Choudhary – 8920936468
- Amandeep Kaur – 7827571871
📌 Immediate joiners are preferred!
Interview Process:
Tech Mahindra follows a structured hiring process to select the right candidates for the role. The interview process includes:
1️⃣ HR Screening Round – Basic introduction and profile verification.
2️⃣ Skill Assessment – Evaluates communication skills and problem-solving ability.
3️⃣ Operations Round – Tests ability to handle customer interactions effectively.
4️⃣ Client Round – Final evaluation by the client for role confirmation.
📌 Tip: Prepare well for customer service-related scenarios, handling difficult customers, and common billing queries.
Educational Qualifications:
- Graduation is not mandatory – Undergraduates & freshers with experience can apply.
- Candidates with prior international BPO experience will have an added advantage.
Key Skills Required:
To succeed in this role, candidates should possess the following skills:
✔ Excellent English Communication Skills
✔ Customer Service & Problem-Solving Ability
✔ Inbound Call Handling Experience
✔ Ability to Handle Billing Queries Professionally
✔ Multitasking & Attention to Detail
✔ Ability to Work in a Fast-Paced Environment
Also Check These:
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About Tech Mahindra – Company Profile
Tech Mahindra is a global leader in IT services, digital transformation, and business process outsourcing. The company specializes in:
✔ Customer Experience Management (CXM) & Contact Center Solutions
✔ Telecom & Network Solutions
✔ AI & Automation-Driven Process Optimization
✔ IT & Digital Transformation Services
✔ Cybersecurity & Data Analytics
Key Facts About Tech Mahindra:
- Founded: 1986
- Headquarters: Pune, India
- Registered Office: Mumbai, India
- Global Presence: Operations in 90+ countries
- Workforce: 150,000+ employees worldwide
- Revenue: Over $6 billion annually
- Clients: Fortune 500 companies across multiple industries
Tech Mahindra Business Services (BPS Division)
The Business Process Services (BPS) division at Tech Mahindra provides next-generation digital customer experience solutions. Their services include:
✔ Inbound & Outbound Customer Support
✔ Technical Support for Global Clients
✔ AI & Automation for Enhanced Customer Interactions
✔ Back-Office & Finance Services
Tech Mahindra’s BPS solutions help businesses enhance customer satisfaction, reduce costs, and improve efficiency through AI-driven process optimization.
Why Join Tech Mahindra?
1️⃣ Global Career Exposure – Work with international clients and industry leaders.
2️⃣ Fast Career Growth – Opportunities for internal promotions and skill development.
3️⃣ Attractive Perks & Benefits – Competitive salary, incentives, and allowances.
4️⃣ Skill Enhancement Programs – Access to free training & learning resources.
5️⃣ Job Stability & Security – Permanent roles with long-term career prospects.
Conclusion
If you’re looking for an exciting career in international customer support, this Customer Care Executive (CCE) role at Tech Mahindra is the perfect opportunity!
📌 Apply today and take the next step in your career with Tech Mahindra! 🚀