Tech Mahindra is Hiring for Customer Support Executive
Company: Tech Mahindra
Location: Noida (NSEZ), Ghaziabad, Delhi / NCR
Salary: ₹1.75 LPA – ₹2 LPA
Experience Required: 0-2 years
Posted: 6 days ago
Openings: 50
Applicants: 1,676
Table of Contents
Job Description
Role: Customer Support Executive (Chat Support)
Job Responsibilities:
- Providing exceptional customer support through chat, focusing on resolving inquiries, addressing concerns, and delivering top-notch service.
- Handling customer interactions with clarity and providing accurate solutions for E-commerce situations, ensuring a positive customer experience.
- Responding to chat queries in a timely manner, ensuring all issues are resolved with efficiency and professionalism.
Job Requirements:
- Communication Skills: Good command over written English, logical ability, and the ability to answer E-commerce-related questions effectively.
- Experience: Freshers and candidates with a minimum of 6 months experience in customer care are welcome to apply.
- Education: Open to candidates with HSC or any graduate degree.
- Work Environment: Work from Office.
Shift Details:
- For Male Candidates: Rotational shifts (24/7).
- For Female Candidates: Rotational shifts between 7 AM to 8 PM.
Training:
- Training Duration: 15-17 days.
- Training Timings:
- Shift 1: 7 AM to 4 PM
- Shift 2: 4 PM to 1 AM
- Transport Facilities: Cabs are provided during odd hours for training.
Location:
- Address: 1st Floor, Knowledge Boulevard, Sector 62 Noida, Next to IMS College.
Interview Process
- HR Interview
- Typing Test (30 words per minute with 90% accuracy, to be completed in 5 minutes)
- Operations Round
- PMAPS (Preliminary Assessment)
- Client Round (Final round)
Contact Person:
- HR: Sumana Bhattacharya
- Phone: +91 7074931295
- Email: sb702712@techmahindra.com
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About the Role
The Customer Support Executive position at Tech Mahindra is a dynamic role suited for individuals passionate about helping customers and working in a fast-paced, goal-driven environment. As part of the customer support team, individuals will be responsible for providing chat-based assistance to clients, solving queries, and enhancing the customer experience. This is a blended process role, which may involve both chat support and customer care tasks.
Since customer interaction is handled primarily through chat, excellent typing speed, accuracy, and the ability to think logically in high-pressure situations are key for success in this role. Candidates will be trained to address customer issues, provide solutions, and ensure their satisfaction in real-time.
The rotational shift schedule is ideal for individuals looking for flexible working hours. While male candidates will be expected to work in 24/7 shifts, female candidates will have shifts from 7 AM to 8 PM. Additionally, the company provides a cab facility for candidates working during odd hours, ensuring safety and convenience during training.
Tech Mahindra Overview
Tech Mahindra is a leading global provider of IT and business process outsourcing (BPO) services. The company is a part of the Mahindra Group, one of India’s largest conglomerates, and has built a strong reputation for offering cutting-edge technology solutions across a wide range of industries.
History and Formation
Founded in 1986, Tech Mahindra was originally a joint venture between BT Group and Mahindra & Mahindra. Over the years, it has grown to become one of India’s most prominent IT services companies, with a focus on digital transformation, IT services, and customer experience management.
Headquartered in Pune, with a registered office in Mumbai, Tech Mahindra has a significant presence across the world. The company’s global delivery network includes over 100 countries, allowing it to serve a wide range of industries, including telecommunications, banking, financial services, retail, healthcare, and manufacturing.
In the past three decades, Tech Mahindra has expanded its offerings to include everything from traditional IT outsourcing to next-generation technologies such as artificial intelligence (AI), machine learning (ML), blockchain, and cloud computing.
Services Offered
- IT Services:
Tech Mahindra provides an array of IT services that include software development, cloud solutions, data analytics, IT consulting, and enterprise resource planning (ERP) implementation. Their IT services aim to enable businesses to streamline their operations, boost innovation, and stay ahead in a digital-first world. - BPO Services:
As a leader in the BPO industry, Tech Mahindra offers customer care services, technical support, and back-office operations across multiple industries. Their solutions are designed to improve customer engagement, reduce operational costs, and enhance the customer experience. - Digital Transformation Solutions:
Tech Mahindra specializes in helping businesses embark on their digital transformation journey by leveraging cloud technologies, automation, data-driven insights, and AI. The company’s focus on digital innovation is evident through its solutions that modernize businesses and drive growth. - Network Solutions:
Given its legacy in the telecommunications sector, Tech Mahindra is a key provider of network management services. The company offers solutions that help organizations optimize their networks, improve security, and manage complex infrastructure. - Engineering Solutions:
Tech Mahindra also offers engineering services for industries such as automotive, aerospace, and manufacturing. These services encompass product design, systems integration, and testing. - Enterprise Services:
Tech Mahindra works with large enterprises to provide consulting, business process outsourcing, and technology-driven solutions. Its focus is on solving complex business problems and offering innovative strategies that help businesses stay competitive.
Tech Mahindra’s Commitment to Excellence
Tech Mahindra’s vision is to empower businesses with innovative technologies and solutions that lead to higher productivity, efficiency, and customer satisfaction. The company is known for its strong customer-first approach and places significant emphasis on building long-lasting relationships with its clients.
One of the company’s standout strengths is its ability to work across different industries and offer tailored solutions. This versatility allows Tech Mahindra to bring relevant insights and expertise to the table, whether it’s assisting a telecom company in managing its operations or helping a financial institution improve customer service delivery.
Tech Mahindra is also known for investing in research and development (R&D), ensuring that its offerings remain on the cutting edge. By fostering innovation, the company continues to expand its global footprint and enhance the value it provides to customers.
Work Culture at Tech Mahindra
Tech Mahindra is known for fostering a positive work culture that promotes collaboration, creativity, and inclusivity. The company places a strong emphasis on employee development, offering a range of training programs, skill-building initiatives, and career growth opportunities.
Tech Mahindra is also committed to diversity and inclusion in the workplace, ensuring that employees from all backgrounds feel valued and empowered. The company has implemented several initiatives to attract women into technology roles and create a more inclusive environment overall.
Additionally, Tech Mahindra focuses on the well-being of its employees by offering health benefits, mental health support, and flexible work options. Their employee engagement programs aim to enhance job satisfaction and help employees maintain a healthy work-life balance.
Tech Mahindra’s Global Reach
Tech Mahindra operates in over 100 countries, serving clients from a variety of sectors, including telecommunications, banking, financial services, automotive, energy, and manufacturing. With a large workforce spread across different regions, the company ensures it has the local expertise needed to address global challenges.
The company’s ability to combine its international presence with local expertise has helped it build strong relationships with major clients and industry leaders. Its customer-centric approach has earned Tech Mahindra the trust of clients across the globe.
Global leader in the IT and BPO industry
Tech Mahindra has established itself as a global leader in the IT and BPO industry, offering a broad spectrum of services that cater to the unique needs of businesses across various sectors. The company’s commitment to innovation, employee development, and customer satisfaction has made it a preferred partner for many global organizations. For individuals looking to grow their careers in customer support, Tech Mahindra offers ample opportunities with a focus on skill development, flexible work schedules, and a positive working environment.