International Chat Process – NOIDA
Company: Tech Mahindra
Experience Required: 0 – 5 years
Salary: 3 – 4.5 Lacs P.A.
Location: Noida
Openings: 500
Applicants: 5693
Mode of Interview: Virtual
Shift: Rotational (Including Night Shifts)
Transport Facility: 2-way Cab Service Available
Job Description
Tech Mahindra is currently hiring for the International Chat Process in Noida. This role is ideal for individuals seeking opportunities in customer service through non-voice channels. As a part of this team, candidates will be responsible for handling international chat support for various clients, ensuring that customer queries are resolved effectively and efficiently.
Table of Contents
Roles and Responsibilities:
- Engage with customers through chat support and assist them with their queries.
- Provide top-notch customer service by resolving issues in a timely and professional manner.
- Work on non-voice processes, maintaining high accuracy and efficiency.
- Collaborate with team members to ensure that process objectives and targets are met.
- Maintain a courteous and professional approach when dealing with international customers from diverse backgrounds.
- Follow company policies and guidelines while responding to customer inquiries.
- Document and update customer interactions in the database for future reference.
- Identify and escalate priority issues to appropriate departments when necessary.
- Continuously work on improving product knowledge and customer handling skills.
Desired Candidate Profile:
- 0 to 5 years of experience in a BPO non-voice role or similar industry (chat process preferred).
- Excellent communication skills in English (both written and spoken).
- Ability to work in rotational shifts, including night shifts, as per business needs.
- Basic computer skills and familiarity with technology-driven tools for email/chat handling.
- Strong problem-solving skills and attention to detail.
- A positive attitude and willingness to learn and adapt to changing customer needs.
- Ability to multitask and work in a fast-paced environment.
- Team-oriented mindset with the ability to work collaboratively.
- Prior experience in international chat support is an added advantage.
Perks & Benefits:
- Competitive salary package based on experience and skills.
- Two-way cab facility for employees.
- Exposure to an international work environment.
- Opportunity to work with a leading IT services company.
- Career growth and learning opportunities.
- Employee engagement programs and wellness benefits.
Application Process:
Interested candidates can apply by sending their CVs via WhatsApp or email.
Contact Details:
- WhatsApp Only: 7807028303 (Parul) / 7428878070 (Deepti)
- Email: Deepti.srivastava@techmahindra.com
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About Tech Mahindra
Tech Mahindra is a leading multinational company specializing in IT services, business process outsourcing (BPO), and consulting. Headquartered in Pune, Maharashtra, India, Tech Mahindra is part of the Mahindra Group, one of the largest conglomerates in India. The company offers digital solutions, IT services, and business consulting across various industries, helping organizations transform and optimize their operations.
Key Facts About Tech Mahindra:
- Founded in 1986, headquartered in Pune, India.
- A part of the $19.4 billion Mahindra Group.
- Presence in over 90 countries.
- More than 150,000 employees worldwide.
- Recognized as one of the top IT and BPO companies globally.
Services Offered by Tech Mahindra:
Tech Mahindra provides a wide range of IT solutions and business services, including:
- IT Services: Software development, cloud computing, cybersecurity, AI & automation.
- BPO Services: Customer support, technical support, and back-office solutions.
- Digital Transformation: AI, analytics, IoT, blockchain, and automation.
- Consulting Services: Business strategy, digital strategy, and enterprise solutions.
- Telecom & Networking Solutions: Infrastructure management and 5G solutions.
Why Work at Tech Mahindra?
Tech Mahindra has built a reputation for offering a dynamic and inclusive work environment. Employees enjoy numerous benefits and growth opportunities, making it an attractive workplace for professionals in the IT and BPO industries.
Work Culture at Tech Mahindra:
- Employee-Centric Approach: The company focuses on employee well-being, training, and development.
- Diversity & Inclusion: Tech Mahindra promotes a diverse workforce and fosters an inclusive workplace.
- Innovation & Growth: Employees are encouraged to think innovatively and contribute to cutting-edge projects.
- Corporate Social Responsibility (CSR): The company is actively involved in sustainability and community service initiatives.
Awards & Recognitions:
- Listed in Forbes Global 2000 as one of the largest public companies in the world.
- Recognized as a Great Place to Work in India and other global locations.
- Winner of multiple awards for excellence in IT and digital transformation.
Office Location:
Tech Mahindra Noida Office:
Sector-127, Noida, India
How to Apply?
If you’re looking for a career in international chat support with a globally recognized company, Tech Mahindra offers the perfect opportunity. To apply, register and submit your application online, or contact the hiring managers via WhatsApp or email.
International Chat Process role
Tech Mahindra’s International Chat Process role in Noida is an exciting opportunity for both freshers and experienced candidates looking for career growth in the BPO industry. With a strong focus on customer service, technology-driven operations, and employee welfare, Tech Mahindra provides an excellent platform for professionals to learn, develop, and succeed. Whether you’re new to the industry or looking for a new challenge, this role offers great career prospects, competitive pay, and a supportive work environment. Apply now and become a part of one of India’s leading IT and BPO companies!