Urgent Hiring for Freshers in Chat Process
Company Overview: Tech Mahindra
Tech Mahindra is a leading multinational IT services and consulting company headquartered in Pune, India. A subsidiary of the Mahindra Group, it specializes in digital transformation, IT solutions, business process outsourcing (BPO), and consulting services across various industries. The company operates in over 90 countries and serves a diverse client base, ranging from telecom to healthcare, finance, and manufacturing.
As one of the top IT and BPO service providers, Tech Mahindra has earned a reputation for innovation, cutting-edge technology solutions, and a strong focus on customer satisfaction. With a workforce of over 150,000 professionals, the company continues to grow and expand its presence globally, providing world-class services in digital, cloud, AI, and customer support solutions.
Job Opening: Customer Support Associate (CSA) – Chat Process
About the Role:
Tech Mahindra is currently hiring freshers and experienced professionals for the role of Customer Support Associate (CSA) – Chat Process. If you are looking for an opportunity to kickstart your career in the BPO industry, this is the perfect chance to join a globally renowned company. This role is ideal for individuals who possess good communication skills, logical reasoning ability, and a customer-first approach.
Job Details:
- Job Title: Customer Support Associate (CSA) – Chat Process
- Company: Tech Mahindra
- Experience Required: 0 – 5 years
- Salary Range: ₹2 – ₹2.75 LPA (Lacs Per Annum)
- Location: Noida, Ghaziabad, Delhi/NCR
- Number of Openings: 250
- Applicants So Far: 2403
- Employment Type: Full-time, Permanent
- Industry: BPM / BPO
- Department: Customer Success, Service & Operations
- Role Category: Non-Voice Process
Table of Contents
Key Responsibilities:
- Engage with customers via chat support and provide solutions to their queries.
- Address customer concerns efficiently, ensuring satisfaction and prompt resolution.
- Provide assistance with e-commerce-related inquiries and situational questions.
- Maintain accuracy in responses and follow company guidelines for handling customer queries.
- Work in a blended process that may include email support and backend operations.
- Ensure quality service delivery as per company standards.
Job Requirements:
- Freshers can apply; however, a minimum of 6 months of customer service experience is preferred.
- Good communication skills (both written and verbal).
- Logical thinking ability and problem-solving skills.
- Ability to handle multiple chat conversations at once.
- Basic computer knowledge and familiarity with CRM tools are advantageous.
Mode of Work:
- Work from Office (Noida location)
- 6-day working schedule with one rotational weekly off
Shift Timings:
- For Males: Rotational 24/7 shifts
- For Females: Rotational shifts between 7 AM to 8 PM
Training Details:
- Training Duration: 15-17 days
- Training Shift Timing:
- Morning Shift: 7 AM to 4 PM
- Evening Shift: 4 PM to 1 AM
- Cab Facility: Available for odd-hour shifts during training.
- Travel Allowance: Provided for odd-hour shifts.
Education Qualifications:
- Candidates with Higher Secondary Certificate (HSC) or a Graduate degree can apply.
- No specific degree required.
Skills Required:
The following skills are preferred and will be an advantage in securing the role:
✔ Blended Process Experience
✔ Customer Service Associate (CSA) Experience
✔ Customer Support & Client Handling
✔ Non-Voice Process Experience
✔ Backend Operations Knowledge
✔ Email Process & Chat Support
✔ BPO/Call Center Experience
Interview & Office Location:
- Office Address:
Tech Mahindra, A8, 1st Floor, Knowledge Boulevard, Noida Sector 62, Next to IMS College
How to Apply?
- Interested candidates can directly contact the HR team for interview scheduling:
- HR Contact – Radhika: +91 9773583842
- HR Contact – Shreya: +91 9897146778
Why Join Tech Mahindra?
Tech Mahindra is a great place to work for individuals seeking professional growth, a dynamic work environment, and a chance to work with leading global clients. Here’s why you should consider joining the company:
- Career Growth Opportunities: Tech Mahindra provides excellent career progression opportunities. Employees can grow within the organization and move to managerial roles with experience.
- Global Work Culture: Work in a professional environment with exposure to international clients and cutting-edge technology.
- Skill Development: Gain hands-on experience in customer service, communication, CRM tools, and problem-solving.
- Employee Benefits: Enjoy cab facilities, travel allowance, and incentives based on performance.
- Diverse Work Environment: Be a part of a team that encourages innovation and values employee contributions.
- Work-Life Balance: A structured rotational shift system ensures that employees maintain a healthy work-life balance.
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About Tech Mahindra – Company Profile
Tech Mahindra is a leading global technology company specializing in IT and BPO services. As a part of the $21 billion Mahindra Group, Tech Mahindra has grown into one of India’s largest IT service providers, employing over 150,000 professionals across 90+ countries.
Key Highlights:
- Founded: 1986
- Headquarters: Pune, India
- Presence: Over 90 countries
- Workforce: 150,000+ employees
- Industry: IT Services, Consulting, and BPO
- Clients: Serves Fortune 500 companies in telecom, healthcare, finance, and more.
- Revenue: Over $6 billion annual revenue
Services Offered:
Tech Mahindra provides a broad range of services, including:
✔ IT Services & Consulting
✔ Cloud Computing & Digital Transformation
✔ AI & Automation Solutions
✔ Customer Experience Management (BPO)
✔ Cybersecurity & Blockchain Services
✔ Telecom & Network Solutions
With its focus on innovation, digital transformation, and customer-centric solutions, Tech Mahindra continues to be a pioneer in the IT and BPO industry. The company has won multiple awards for its outstanding performance, including recognition from Forbes, Gartner, and IDC for its excellence in IT services.
Conclusion
If you are a fresher or an experienced professional looking for a stable career in the BPO/customer service industry, Tech Mahindra offers an exciting opportunity. This Chat Process – Customer Support Associate (CSA) role is perfect for those with good communication skills and a problem-solving mindset.
With competitive salary packages, career growth opportunities, and excellent work culture, Tech Mahindra is the right place to start or advance your professional journey.
📌 Apply today! Don’t miss the opportunity to work with a top IT and BPO leader in India. Contact HR now for interview scheduling. 🚀